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TELLER MANAGER - Rye NY

Company: Capital One
Location: Rye, NY
Posted On: 10/13/2009

Summary:

Responsible for implementation and coordination of all branch operational responsibilities. Supervises the Line Supervisor; or, in the absence of a Line Supervisor position, is responsible for direct supervision and management of the teller staff to include: hiring, supervising, scheduling and evaluating tellers.

Responsibilities:

Coordinates the communication, implementation and monitoring of all branch operational policy and procedures in regard to bank processes, critical controls, security requirements, etc.

Continually assesses the impact of processes and controls on the day to day operations of the branch to ensure an efficient environment and compliance with service standards.

Stays abreast of product changes.

Monitors the timely and proper processing and clearing of General Ledger Suspense account items.

Reviews and follows up on management reports e.g. OD, Kite, Vector 8, etc. in a timely manner.

Completes required audits and reconciliations of consignment items and general ledger tickets.

Ensures adherence to the Bank's policies and procedures by all staff.

Ensures that regulatory compliancy standards are met.

Conducts periodic meetings with staff to discuss operational and/or fraud/security issues and provides training on pertinent topics.

Supports the branch manager in supervising personnel, recommending and maintaining staffing levels, performance appraisals, promotions, hiring and terminations.

Provides security orientation to new hires including security devices, policies and procedures.

Responsible for monitoring and recommending training needs for the Banking Office personnel.

Follows up on exception items e.g. missing IRA documentation, issue no pays on traveler's checks and cashier checks, etc.

Reviews documentation on all new deposit accounts to ensure proper procedures were followed, and red flags were properly followed up and approved.

Coordinates the completion of all fraud packages.

Completes all other job-related duties as assigned. These may include, but are not limited to, responsibility for the branch’s supply of bulk cash in the absence of a central teller, acting as a personal banker as needed, operating a teller window when necessary, and supervising platform personnel in the absence of the Customer Service Manager and/or Branch Manager, etc.

In the teller supervisory role:

Organizes and conducts regular teller staff meetings, including training sessions when necessary.

Provides daily oversight and assistance to teller staff when processing transactions and assisting customers, including any necessary approvals/overrides, to ensure Bank policies and procedures are followed.

Responsible for monitoring teller customer interactions to ensure customer focused behaviors/service standards are followed. Provides appropriate coaching when necessary.

Schedules teller staff and assigns duties to ensure customer service needs are met while optimizing the use of the Bank’s resources.

Responsible for teller hiring, coaching, counseling and evaluating tellers’ performance, recommending salary action, and promotions (including teller progression and advanced Teller)/demotions as necessary.

Responsible for remaining knowledgeable on fraud or security bulletins distributed within the branch and ensuring communications reach all tellers.

Responsible for reviewing deposits meeting established criteria to determine whether holding funds to delay availability under Reg CC is appropriate.

Calculates monthly teller outages utilizing the Teller Over /Short General Ledger account and takes appropriate disciplinary action as required by policy.

Conducts quarterly audits of tellers, dual vaults, currency dispensers, and ATM’s.

Oversees daily operation/balancing of branch ATM’s and currency dispensers, including processing necessary entries.

Responsible for daily review of the 087 consignment items listing to ensure compliance with Bank Secrecy Act.

Responsible for training new tellers upon arrival at the branch/completion of teller training, and for assigning a mentor to each new hire.

Maintains cash limits, check cashing limits, and specific authorities in the PC Teller system.

Monitors the branch’s cash position to ensure branch cash needs are met and the Bank’s use of funds is maximized. Coordinates ordering/shipping cash with the Central Teller.

Controls and monitors the teller staff’s participation in the Teller Incentive Program including sales contests when applicable.df-lj More...

Experience

Basic Qualifications:

• High School Diploma, GED or Equivalent

• 2 years of branch banking experience.

Capital One will not file non-immigrant visa petitions for alien workers.

As a recipient of TARP funding subject to the ARRA, Capital One will not sponsor new H-1B petitions or transfer existing H1B visas for new hires to Capital One.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.